LEAP Emergency Financial Assistance - Synergy North

The Low-Income Energy Assistance Program (LEAP) provides emergency financial assistance to  Synergy North (formerly Thunder Bay Hydro) customers who are in arrears.

The program offers assistance up to $650 towards arrears or $780 for electrically heated residences, paid directly to the utility company

Call 2-1-1 to submit the initial intake information to begin the application process. In-person appointments are available if required - call to make an appointment, as walk-in or drop-off services are not available at this time.

Low income applicants are eligible if:

  • they are an existing customer of the utility
  • are in arrears or have a disconnection notice
  • The account must be in applicant's name

Individuals who are not able to sustain the energy costs following assistance will not be eligible.