211 Ontario North  
125 Syndicate Avenue South, Unit 38
Victoriaville Centre, Thunder Bay, ON, P7E 6H8
(807) 624-1720 | info@lspc.ca


211 Ontario North

The 211 Ontario North website, www.211OntarioNorth.ca is the public online version of the database used by information and referral specialists for the 211 telephone service.

This up-to-date, accessible, searchable database provides comprehensive access to information about social, community, health and government services in Northeastern and Northwestern Ontario.

This website complements our 211 telephone service, which was launched on February 11, 2008. By dialling 211, residents of Ontario can obtain information on a wide range of community programs and services.

Key features of 211:

  • Easy to remember, non-emergency phone number that provides quick
    access to information and referral to community, social, health and
    government services
  • Always answered by a person
  • Available 24 hours a day, seven days a week by phone or online
  • Offers multilingual phone services
  • Available to people who are deaf, deafened or hard of hearing via TTY

For more information call 211 (also available at 1-807-624-1729), toll-free 1-866-586-5638,
or TTY 1-888-622-4651. Or email us at info@lspc.ca.

Community Information and Referral Centre

The goal of the Community Information and Referral Centre, a program of the Lakehead Social Planning Council since 1983, is to provide the community with information it can use to make informed decisions about the options available to them. CIRC has been operational since 1983 and is the backbone to the local 211 program. As an accredited member of InformOntario serving the community of Thunder Bay and district. CIRC is a critical component of the social service infrastructure. It’s role is to collect, maintain and manage a comprehensive database of available services and through our telephone help line, offer assistance to individuals, families, and agencies in connecting to the services they need.
Information and referral is the process of helping people to understand their problems and make informed decisions regarding possible solutions. Information and Referral programs are the traditional point of contact for people in the community who require information about or linkage with human service providers.