Annual General Meeting 2005
211 Report

Since August 2001, when the CRTC designated “211” as the three digit number to facilitate access to social, human and government information, most designated Community Information Centres in Ontario have been engaged in exploration and active planning to bring 211 to their communities.

In 2004, the 211 Steering Committee, led by the United Way of Thunder Bay and LSPC/CIRC, met regularly to plan implementation for 211 in our community. Numerous funding applications have been submitted, deputations delivered, presentations conducted, a business plan developed and now we await the results. The Committee realizes the tremendous work ahead as it ensures that the accreditation and certification programs are conducted, and we as the service delivery agency will achieve the professional standards designated for the 211 service. To date, the Committee has provided overall project phase governance, in terms of policy adherence, financial and resource requirements, support and project definition. As we move forward, we thank everyone who has supported and shared the vision that 211 will create a healthier community for all of us.

We end this year of repositioning and transformation with optimism. This last year has meant a considerable shift in refining the quality of the CIRC information & referral service. During the last year, a time of uncertainty and change, we met challenges as opportunities and not obstacles. This next year will mean even more, as we honor the elements of professionalism that will create a collaborative effort to simply “bring people and services together”.

We acknowledge and thank the United Way of Thunder Bay for funding that supports us in our ongoing effort to deliver high quality information & referral services to our community.

Respectfully submitted,

Marie Klassen,
Program Manager, CIRC

Greg Pilot gave a short presentation on 211 at the LSPC AGM